Module I: Introduction to
Quality Management (QM) Evolution of Quality, Definition of Quality Dimensions
of Quality Quality Control, Quality Assurance, Total Quality Management (TQM).
Quality Gurus: Dr. Walter Shewhart-Contribution of Shewhart to quality
management, Dr. Edwards Deming-Contribution of Deming to quality management,
Philip B. Crosby-Contribution of Crosby to quality management, Dr. Joseph
Juran- Contribution of Juran to quality management, Dr. Genichi Taguchi-
Contribution of Taguchi to quality management, Dr. Shiegeo Shingo Contribution
to Shiegeo Shingo to quality management, Dr. Kaoru Ishikawa-Contribution of
Ishikawa to quality management, Masaaki Imai.
Module II: Quality as a Strategic Decision
& Customer Focus Meaning of Strategy and Strategic Quality Management,
Mission and Vision Statements, Quality Policy, Quality Objectives, Strategic
Planning and Implementation, McKinsey 7s Model, Competitive
Analysis, Management Commitment to Quality Meaning of Customer and Customer
Focus, Classification of customers, Customer Focus, Customer Perception of
Quality, Factors affecting customer perception, Customer Requirements, Meeting
Customer Needs and Expectations, Customer Satisfaction and Customer Delight,
Handling.
Module III: Cost of Quality & Continuous
Improvement Process Quality Control Tools: Check
Sheet, Histogram, Shapes of histogram, Drawing a
histogram, Pareto Chart, Drawing a Pareto chart, Cause
& Effect Diagram, Scatter Diagram, Control chart Statistical Quality
Control Defining Statistical Quality
Control, Understanding the Process, Variations and Causes
of Variations, Acceptable Sampling, Sampling methods, Probability
based sampling, Non-probability-based sampling, Acceptance sampling
plans, Control Charts, Process Capability, Process Capability Index,
Six Sigma
Module IV: Productivity & Supplier Relations,
Quality Tools Productivity Defining Productivity, Importance of
Productivity, Productivity Factors, Workforce and
Productivity, Work study for productivity, Managing Improvement Supplier
Relations o Principles of Supplier Relations / Supplier Relationship
Development, Togetherness, Types of
Suppliers, Outsourcing strategy, o Partnering, Goals of partnership,
Building successful partnership, Supplier Selection and Rating,
Establishing due process, Criteria for supplier selection, Supplier rating,
Sourcing, Supplier certification Quality Control Tools o Check
Sheet, Histogram, Shapes of histogram, Drawing a
histogram, Pareto Chart, Drawing a Pareto chart, o Cause &
Effect Diagram, Scatter Diagram, Control charts Statistical Quality Control ,
Defining Statistical Quality Control, Understanding the
Process, Variations and Causes of Variations, Acceptable
Sampling, Sampling methods, Probability based sampling , Non-probability based
sampling, Acceptance sampling plans, Control Charts, Process
Capability, Process Capability Index, Six
Module V: Quality Management System and
Benchmarking Quality Management System Quality Management Principles, ISO
9001 Structure, Quality Audits, o ISO Registration, Requirements,
Benefits of ISO registration, Examples of ISO Standard Application
Benchmarking Definition of Benchmarking, Reasons for
Benchmarking, Types of Benchmarking, Benchmarking
Process, Advantages of Benchmarking, Limitations
of Benchmarking.
Module VI: Employee Involvement, Team Building
& Quality Awards Employee Involvement and Team Building , Importance of
Employee Involvement, Empowerment, Motivation & Theories of
Motivation, Recognition and Reward, Suggestion System, Teams
in Organizations Quality Awards Malcolm Baldrige National Quality Award,
Deming Prize-categories-criteria-committee, Rajiv Gandhi National
Quality Award- Eligibility requirements- Award categoriesAssessment criteria,
IMC Ramkrishna Bajaj National Quality Awards, Award categories, Award
criteria, Quality Bodies in India, EFQM .
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