Indian Railways is the largest employer in the World and operates with efficiency many trains including extra-long distance trains. Modernization activities have also been undertaken over the decades with many stations getting a face-lift.It has also improved on cleanliness with time and punctuality is much better.
However to my observation Indian Railways can improve its load factor even better by providing one call center at every station where a commuter can specifically call for queries. This call center can function round the clock giving passengers without clutter information about trains.A centralized information system of officers can be appointed for this purpose to provide real time information.
By doing so the professionalism of India Railways can be improved manifold and made even more endearing to public.
No comments:
Post a Comment